High growth companies focus on their core business and outsource their customer service work to off shore call centers. Outsourcing is a popular and viable option to deliver high quality customer engagement services while lowering operating costs. By outsourcing call center functions, businesses can improve productivity, increase their service hours and focus on generating revenue. Markable Solutions provides best-of-breed customer support services to help global companies achieve their revenue goals.
We specialize in providing customer support, engagement and business process solutions across the entire customer lifecycle to achieve long term success. Our domain knowledge, technology expertise and skilled resources deliver exceptional digital solutions.
If your customer support or call center team is facing any of the following challenges with customer care and technical support, then Markable’s Customer Support Services is the right solution for you:
- Low customer satisfaction and loyalty ratio
- Unable to handle multiple customer support calls / technical support tickets
- Only one or two support channels
- Unable to offer 24/7 customer support services
Why call center outsourcing?
Outsourcing the call center is ideal for small and midsized companies who don’t have infrastructure or resources in-house. Skilled and experienced helpdesk agents help in upgrading customer support services, and in turn enabling enterprise agility.
- Outsourcing call centers is very cost effective
- Enhances customer loyalty and satisfaction
- Faster turn-around-time and lower average handle time
- Fewer escalations
- Customer Support on a 24x7x365 days basis
- Preserves brand perception and experience
- Enables one-to-one marketing
- Outbound call center services provides a non-stop stream of leads
- Reduces sales cycle time and upsurges cross-sells
Markable Solutions’s Customer Support Services
Markable Solutions is a pioneer in offering top-notch inbound and outbound customer support service to build better engagement with customers. Our knowledgeable reps specialize in offering efficient 24/7 call center services to maximize your sales, minimize operational costs, and strengthen long term relationships with customers.
It is an ideal solution for businesses who cannot afford expensive infrastructure or the new technologies that are changing the call center landscape every day. Markable Solutions has over 150 Customer Support Agents with dedicated desks for parallel operations at any time. Our professional team is extensively trained on effective telemarketing, customer service, phone etiquettes, and accent neutralization. Our call centers are equipped with sophisticated telecommunication systems, 100% recording systems, routers, switches, firewalls, power back up/UPS, auto back of critical business data, centralized monitoring systems and security systems for uninterrupted operations.
Markable Solutions’s Customer Support Strategy
Markable Solutions has adopted an integrated customer support strategy in which we expand and target multiple channels of customer engagement – making sure that the customer gets a parallel brand experience.
We provide support through Traditional channels such as voice calls, IVR, mails and modern Digital channels such as emails, chat, social media, video chat and more.
Markable Solutions’ Customer Support Services includes:
Customer Engagement and Support Services
- Help-desk support / Customer Care
- Pre-sales and post-sales support
- Order and payment management
- Query resolution
- Call answering
- Social media customer support
Technical Support – L1 and L2
- Basic application/software support
- Issues resolution
- Ticket management
- Signup/activation support
- Upgrade support
Our Domain Expertise:
Why Choose Markable Solutions for Call Center Services?
We are constantly marching towards becoming a One-Stop Shop for all your customer needs by offering unique and custom business process solutions. We put customer first.
Our holistic support approach looks at your entire business (people, processes and products/services) and tailors solutions to align your services and customer touch points. Our domain experts help in streamlining the processes.
Our management has years of industry experience, too many to mention, our teams are young, hard-working millennials who are eager to work with the latest technologies and deliver excellence.
Our Customer Support Services team includes:
- Experienced and trained agents who can effectively handle customer care and tech support over voice, email, chat, social media, text and video chat.
- QA team to maintain high quality customer support.
- Project managers and Team leads who can efficiently manage large team of agents.